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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:A friend of mine recommended your company for supplemental J visa insurance (evacuation/repatriation) but the quote I got do not match with what he told me. Could you please check the information? I need to include three J-2 holders as weel, all under 60 y old (ages: me 45, spouse 37, kids 11 and 9)

A:
If you are looking for a plan with only Evacuation and repatriation we advise on the Atlas med evac. Atlas med Evac: /medical-evacuation-and-repatriation-insurance/
{{currentOrigin}}/answers/exchange-visitors-health-insurance/a-friend-of-mine-recommended-your-company-for-supplemental-j-visa-insurance-25516/

Q:Hello - I am trying to obtain travel medical insurance for a D2 Visa for Portugal. If my visa is denied, can I cancel my policy and get a full refund? Also, if my travel dates change, can I adjust the dates of my insurance? To confirm, if I sign up for the Schengen visa travel medical insurance, it will meet the requirements of my long stay visa?

A:
All of the plans from our schengen visa seccion are completely refundable before the start date and offer flexibility with the start date in case your dates change.
{{currentOrigin}}/answers/international-travel-health-insurance/-if-my-visa-is-denied-can-i-cancel-my-policy-and-get-a-full-refund--also-if-my-travel-dates-change-54389/

Q:Need eye specialist

A:
If you have a plan with us we advise you call the phone number on your ID card to get refered to someone. If you do not have a plan and already need attention for it. it unfortunately would not cover for a pre-existing condition.
{{currentOrigin}}/answers/visitors-health-insurance/need-eye-specialist-61026/

Q:We're a boat crew here in Miami, and we'll be here for about six months. We're all European, but we want insurance for the duration of our stay. There are eight of us.

A:
You can take a group plan for your stay here in the US and abroad. Group plans: /group-travel-medical-insurance/
{{currentOrigin}}/answers/group-travel-health-insurance/were-a-boat-crew-here-in-miami-and-well-be-here-for-about-six-months-46122/

Q:Where can i get my member id, i need it

A:
Most plans provide the member ID on the ID card. you can download a policy in your MyAccount. MyAccount. /myaccount/
{{currentOrigin}}/answers/other-insurance/where-can-i-get-my-member-id-i-need-it-17539/

Q:Client currently has 250K policy maximum and it is going to expire on 10/12/2025. he would like to renew policy with 100K policy maximum. Can he renew existing policy or he needs to apply for new one with 10/13/2025 as effective date?

A:
He would have to apply for a new plan.
{{currentOrigin}}/answers/f1-visa-insurance/250k-policy-maximum-would-like-to-renew-policy-with-100k-81546/
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